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Exhibitor FAQs

Surface Design Show 2024


Can you send me a copy of the floorplan?

Click here to see a copy of the floorplan. 

*New for 2024 Shell Scheme Exhibitors*

This year, we have a new build of shell scheme. Please see the Shell Scheme Specification and contact the team if you have any questions. 

How do I donate Furniture at the end of the show? 

This year, the Surface Design Show has partnered with Furnishing Futures who create fully furnished homes for low-income families and women and children who have escaped domestic abuse. If you have anything you would like to donate, from chairs to artwork, lamps and rugs, please contact Furnishing Futures today or click here to find out more.

(Space Only exhibitor) When can I access the hall?

Please refer to the Exhibition Timetable – Space Only stands can access the hall from 0900 - 1800hrs on Sunday 4 February, 0800 – 2200hrs on Monday 5 February and 0800 – 1100hrs on Tuesday 6 February (please note that all stands must be complete by 1100hrs on Tuesday).

(Shell Scheme exhibitor) When will my stand be ready?

Please refer to the Exhibition Timetable  – Shell Scheme stands will be ready for exhibitors to begin their interior displays on Monday 5 February, from 1200 – 2200hrs and finish them on Tuesday 6 February, from 0800 - 1400hrs.

Do I need to book a time slot for my vehicle for Build-up and Breakdown?

Each Exhibitor and Contractor will need to print their vehicle pass as required. To receive the vehicle pass you will need to complete the Vehicle Delivery Details Form which can be found in the Operations Zone within the Exhibitor Hub. Anyone wishing to access the loading bay will have to complete the Vehicle Delivery Details Form and have a Vehicle Pass to show onsite.

This pass DOES NOT entitle you to park.

Are there trollies available during Build-up and Breakdown?

No, please make sure you bring any equipment to site that you might require to help transport your displays/ goods to your stand. Alternatively, you can request a quote from our Official Lifting & Handling Contractor for assistance.

How much lighting do I need on my stand?

This is entirely up to you, depending on how bright you want your stand to be and whether you want to spotlight specific products or displays. As guidance, our electrical contractor recommends a minimum of 2x spotlights for stands up to 18sqm.

How much power do I need on my stand?

This depends on what equipment or devices that you need power for. Please make sure to check the wattage required to run each item.

Listed below are examples of "typical" loadings for items plugged into socket outlets:

500-watt sockets: PC computers, TV’s, video’s, spotlights to 500W, refrigerators
1000-watt sockets: domestic filter coffee machines, lighting up to 1000W
2000-watt sockets: kettles**, machinery up to 2000W
3000-watt sockets: hired coffee machines, machinery 2000W to 3000W

Note ** - these appliances are of varying power requirements dependent upon type or manufacturer. It is therefore essential that the reference tag or plate that is fitted to each appliance under law be read, the loading in watts or kW (kilo Watts = Watts x 1000) will be stated, and the appropriate size socket ordered.


Do I need to complete an Exhibitor Risk Assessment? Even if I have employed a stand contractor to build my stand...

All exhibitors are required by law to complete a Risk Assessment (RA) for their participation at the show, whether that is setting up displays during build-up, your stand activities during the open period or the removal of products from displays during breakdown. The Exhibitor Risk Assessment only covers activities for which the exhibitor is directly responsible, it does not cover organiser, venue or contractor activities. Click here for a RA template.

How do I complete my Exhibitor Risk Assessment?

Using the Risk Assessment template linked here, read the examples and consider what risks/ hazards may present themselves on your stand in line with your stand activities and complete these on the form, followed by what control measures you will put in place to reduce the risk. If you require assistance, please contact

Are there any storage facilities onsite?

There are no storage facilities onsite for exhibitors, if you require storage for packing cases or other items during the open period of the show, please contact DSV. Alternatively, you can arrange for a storage room to be built on your stand, please contact the BDC for a quote.

When should I arrange for deliveries for my stand to arrive at the BDC?

Please ensure that a representative of your company is onsite to receive and sign for deliveries. The Organisers are unable to sign for goods on your behalf. This is particularly relevant if you should decide to use a courier to deliver goods, who will often not leave them unless they have a signature.

If any deliveries arrive before the first day of tenancy Sunday 4 February at 0900hrs, they will be turned away and may not be re-delivered in time for the show open.  

If you are making deliveries during the open days of the exhibition, these can only be made between 0900 - 1000hrs, before the exhibition opens. Hand carry-able items can be delivered any time.

(Space Only exhibitor) How long do I have to breakdown my stand?

Please refer to the Exhibition Timetable – breakdown will commence at 1730hrs once all visitors have cleared the hall, Space Only exhibitors have until 2200hrs on Thursday 8th February and 0800 – 1200hrs on Friday 9th February to finish breaking down. All items, including any waste, must be removed by midday.

(Shell Scheme exhibitor) How long do I have to clear my stand?

Please refer to the Exhibition Timetable – breakdown will commence at 1730hrs once all visitors have cleared the hall, please do not start to clear your stand until this time. Shell Scheme exhibitors will begin dismantling stands on Friday 9th February from 0800hrs-1200hrs.

What do I do with any rubbish during breakdown?

All stand/ promotional materials and waste must be taken away with you. Any waste left behind will be photographed and the disposal of it will be charged to the exhibitor. Please contact the BDC for more information.

Where can I book accommodation near the BDC?

HotelMap have been appointed as our accommodation partner to help you book your stay for the show. They offer a free service and have extensive knowledge in helping both exhibitors and visitors find the perfect accommodation. We recommend you book earlier (asap) to avoid disappointment.

Please click here to check availability, rates and book online. Alternatively, for assistance, contact:


Is there Wifi onsite?

Olympia provides free unsupported Visitor Wi-Fi throughout the exhibition halls. If you require a stronger connection, we recommend purchasing Wi-Fi or a wired connection from eForceClick here to order internet services online.


How do I access my Exhibitor Zone?

You can access your Exhibitor Zone using your email and the password you set. If you need help, please contact

How do I add press releases and products to my exhibitor listing on the website?

Under 'Exhibitor Profile' you will find the options to upload press releases, video content, brochures, whitepapers, and products, which will then show up on your exhibitor listing on the website.

How do I register for staff badges?

You can register for staff badges within the 'Create Exhibitor Badge' section. Simply fill in the details and the badges will be emailed to your stand staff.

I filled in the details to create a staff badge but it’s not working. Why is this?

This could be because the email address you’re using has already been used for either a visitor badge or another exhibitor badge. To create separate exhibitor badges, you must use a unique email address.

If the email address has been used to register for a visitor badge or you are still experiencing problems, please contact

How can I invite guests to my stand?

Within the 'Invite Customers' section, you will find a custom invitation link for your company. This invitation link allows you to invite and then track your guests – meaning that you can follow-up and book a meeting with them at the show.

Alternatively, you can send a pre-customised email directly from the e-zone, with the option to add your own message.

I have invited my guests through the email option in the Exhibitor Zone, but it’s showing up as ‘in progress’. What does this mean?

When the status says 'in progress', this means the invitee has started to register but has not completed the entire form and confirmed their registration.

How do I promote my presence at the show?

Under 'Marketing Toolkit', go to 'Download Free Social Media Graphics' and you will find banners, email signatures and social posts. If you're sharing on social, please remember to tag us @surfacethinking and use #SDS24 so that we can engage with your posts.

Who can I contact for Lead Scanner assistance?

If you have an enquiry about the Lead Scanner or need login details, please click here





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